Frequently Asked Questions
Below FAQ are answers to some of your questions, to get you started. If you have other questions,
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All orders will ship, same day, before 2:00pm EST. less federally observed holidays and weekend. Limitations may apply. Please see more details on our shipping policy page.
BLACK BAR will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit as BAR POINTS for a future purchase. We will notify you once this has been completed through email. BLACK BAR will refund the value of the goods returned but will NOT refund the value of any shipping paid. All Refunds will be processed to store credit as BAR POINTS for a future purchase
First, contact us, and we will be right on it!
Excerpts from our Shipping & Return Policy:
4.2 Delivery Time Exceeded:
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Parcels are insured for loss and damage up to the value as stated by the courier.
4.4 Process for parcel damaged in-transit:
We will process a refund or replacement as soon as the courier has completed their investigation into the claim. All refunds will be processed to store credit as BAR POINTS.
4.5 Process for parcel lost in-transit:
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Yes, we do! on all orders $200 and above.